Return & Refund Policy
Guidelines for returns, refunds, and order issues for Standard Chems research products
Non-Delivery Guarantee
If your order is not delivered, you are entitled to a 100% money-back refund. Please contact our support team immediately if tracking indicates a delivery issue.
Damaged or Incorrect Products
In the rare event that your order arrives damaged or contains incorrect items, notify us within 48 hours of receipt. Our team will assist with replacement or refund depending on the situation.
Order Cancellations
Orders can be canceled only before dispatch by contacting our support team at info@standardchems.com. Once an order has been shipped, it cannot be canceled.
Partial Refunds
Partial refunds may be considered for issues such as missing items, damaged products, or order discrepancies. Each case is reviewed individually to ensure fair resolution.
How to Request a Refund
To request a refund, contact our support team via email at info@standardchems.com. Provide the following information:
- Order number
- Description of the issue
- Photos or documentation if applicable (for damaged or incorrect items)
Our team will guide you through the refund or replacement process promptly.
Important Notes
- All products are intended for research use only (non-human, non-clinical).
- Age restriction: 18+ applies for all purchases.
- Discreet shipping may affect delivery tracking; always use the tracking information provided.
Support & Contact
For any questions regarding returns, refunds, or order issues, contact our support team at info@standardchems.com. Our response time is typically within 0–5 minutes.
For frequently asked questions regarding orders, see our FAQ page.